BOOKING POLICY
Appointment Policy & Booking Terms
We kindly ask for your understanding and cooperation regarding our appointment policy. Late cancellations and no-shows significantly impact our business and other clients who are eager to book a session. When an appointment is missed or cancelled without sufficient notice, it prevents us from offering that time to someone else. Our highly skilled therapists reserve their time especially for you, and we aim to make each session as impactful and personalised as possible.
Deposit Requirements
To secure your appointment:
A $30 deposit is required for all bookings under 1 hour.
A $50 deposit is required for all bookings 1 hour or longer.
Rescheduling & Cancellations
We understand that plans can change. If you need to reschedule or cancel, we respectfully request at least one full business day’s notice. This allows us the opportunity to offer your appointment to another client. Provided appropriate notice is given, your deposit will either be refunded or held for your next visit.
If less than one full business day’s notice is given, or in the case of a no-show, your deposit will be forfeited. However, you are welcome to send a friend or family member in your place—we’ll be happy to accommodate them.
Please note: Messages left on Sundays or public holidays do not qualify as sufficient notice, as we are unable to action them in time to reallocate your appointment. Please also note that emails are not monitored over the weekends so please do not email us to cancel or reschedule your appointment.
Walk-in Bookings
If you prefer not to leave a deposit, you are welcome to try for a same-day appointment. While we’ll do our best to accommodate you, please note that we cannot guarantee a specific therapist or time without a secured booking.
Gift Vouchers
Missed appointments where no notice is provided will result in the forfeiture of your gift voucher.
Late Arrivals
If you are running late, please call us as soon as possible. While we’ll do our best to provide your full treatment, please understand that arriving late may reduce your session time out of consideration for the next client.
confirming your appointment
For your convenience, we will contact you 72 hours prior to your scheduled appointment—either via SMS or phone—to confirm your booking. To secure your appointment, please respond “YES” to confirm, or contact us directly should you need to reschedule.
If we do not receive a response, we will make additional efforts to reach you by phone or email. In the event we are still unable to confirm your attendance, your appointment may be released to a client on our waitlist, and our booking policy—including any applicable fees—will apply.
We thank you for your understanding and for helping us provide the best possible care to all of our clients.
Payment
Cash, Eftpos, Visa, Mastercard and American Express are accepted.
All prices are in Australian dollars and inclusive of GST. Prices are subject to change without notice.