BOOKING POLICY

No-shows and last minute cancellations enormously disadvantage both our business and other clients. This means that other clients cannot book those time slots with us and miss out. Our expert therapists dedicate their time specifically to look after you.

A $30 DEPOSIT IS REQUIRED TO SECURE ALL BOOKINGS UNDER 1HR.
ALL OTHER DURATIONS REQUIRE A $50 DEPOSIT.

We understand that sometimes you may need to change your booking – we kindly request one full business day so that we can offer that time slot to another client. Your deposit will be held for your next booking, or refunded. However, if you don’t provide us with one full business day (minimum) or you fail to turn up for your appointment, you may send a friend or family member in your place and we will happily accommodate them, otherwise your deposit will be forfeited.

We cannot accept messages left on Sundays or public holidays as sufficient notice, as we will not have enough time to try to rebook your time slot.

If you do not wish to pay a booking fee you are more than welcome to try your luck on the day, with whichever therapist is available but please know we are unable to allocate a specific therapist or time slot for you in advance.

When redeeming Gift Vouchers, failure to show for your appointment will result in your gift voucher becoming void.

If you are running late to your appointment, we ask that you call us at your earliest convenience. Arriving late may unfortunately reduce the time of your treatment.

confirming your appointment

For your convenience, we either send you an sms confirmation or phone you 72 hours prior to your scheduled appointment time. You will be asked to reply YES to confirm or to call us to reschedule your appointment. If we do not hear from you, we will call or email you. If we still have not heard from you, your appointment time may be cancelled and given to another client on our waitlist. Our booking policy fee will apply.

Payment

Cash, Eftpos, Visa and Mastercard are accepted. 

All prices are in Australian dollars and inclusive of GST. Prices are subject to change without notice.