Things You Should Know
When should I book my appointment?
Clients love Elysium and book well in advance to ensure they have their preferred availability for treatments and appointment day and time. To avoid disappointment and to secure your preferred appointment time, we recommend you book your next treatment in before leaving the salon. Otherwise, we recommend booking at least one week in advance as we do fill up quickly. Always call on the day or the day before as we may have appointment changes or cancellations and will be able to make a time for you. We always keep a waitlist so we can call you if your preferred time becomes available.
No-shows and last minute cancellations enormously disadvantage both our business and other clients. This means that other clients cannot book those time slots with us and miss out. Our expert therapists dedicate their time specifically to look after you.
A $30 DEPOSIT IS REQUIRED TO SECURE ALL BOOKINGS UNDER 1HR.
ALL OTHER DURATIONS REQUIRE A $50 DEPOSIT.
We understand that sometimes you may need to change your booking - we kindly request one full business day so that we can offer that time slot to another client. Your deposit will be held for your next booking, or refunded. However, if you don’t provide us with one full business day (minimum) or you fail to turn up for your appointment, you may send a friend or family member in your place and we will happily accommodate them, otherwise your deposit will be forfeited.
We cannot accept messages left on Sundays or public holidays as sufficient notice, as we will not have enough time to try to rebook your time slot.
If you do not wish to pay a booking fee you are more than welcome to try your luck on the day, with whichever therapist is available but please know we are unable to allocate a specific therapist or time slot for you in advance
When redeeming Gift Vouchers, failure to show for your appointment will result in your gift voucher becoming void.
If you are running late to your appointment, we ask that you call us at your earliest convenience. Arriving late may unfortunately reduce the time of your treatment.
Confirming your appointment
For your convenience, we either send you an sms confirmation or phone you 72 hours prior to your scheduled appointment time. You will be asked to reply YES to confirm or to call us to reschedule your appointment. If we do not hear from you, we will call or email you. If we still have not heard from you, your appointment time may be cancelled and given to another client on our waitlist. Our booking policy fee will apply.
Arriving to your appointment
To ensure you enjoy every moment of your treatment, please arrive 10-15 minutes prior to your scheduled appointment. This allows time for a leisurely check in and so you can prepare for your treatment. New clients will be asked to fill in a new client consultation form.
Cash, Eftpos, Visa and Mastercard are accepted.
All prices are in Australian dollars and inclusive of GST. Prices are subject to change without notice.
Products can be exchanged when accompanied by a receipt, are within 30 days of purchase, and are in perfect sale condition. Refunds will only be honoured on faulty products.
Gift vouchers are available for all treatments, packages, dollar value and you can even purchase products with them. They may be purchased in-store, over the phone or online, with gift vouchers mailed to a nominated address. Gift vouchers are valid for 6 months from the date of purchase. They cannot be used to credit an account, are non-refundable, not redeemable for cash and not valid with any other offer.
Keeping the salon tranquil
As much as Elysium loves babies and children, our clients also come to us to have some well deserved time out. Whilst we will do everything possible to accommodate an appointment for you with your child, please understand that it can be disruptive to clients paying for an Elysium experience.
Out of consideration for other clients please ensure your mobile is switched off or on 'silent mode'.
How to find us
View larger map and get directions
A 2 hour council car park is located on Victoria Street, opposite Campbell Street. Unlimited parking can be found on Victoria Street or Campbell St. There is direct access to Bronte Rd through the car park, Elysium is only a 1 minute walk from the car park. Half hour unmetered parking is available on Bronte Road.