Things You Should Know

When should I book my appointment?

Clients love Elysium and book well in advance to ensure they have their preferred availability for treatments and appointment day and time. To avoid disappointment and to secure your preferred appointment time, we recommend you book your next treatment in before leaving the salon. Otherwise, we recommend booking at least one week in advance as we do fill up quickly. Always call on the day or the day before as we may have appointment changes or cancellations and will be able to make a time for you. We always keep a waitlist so we can call you if your preferred time becomes available.

Can I cancel or reschedule an appointment?

Late cancellations and no-shows impact us significantly. We kindly ask for 24 hours notice to cancel or reschedule an appointment, and as a courtesy to clients on our waitlist.

  • Cancellations on the day of your appointment will incur a 50% cancellation fee and for gift voucher bookings, your gift voucher value will be reduced by 50%. A 100% fee will be charged for no shows.
  • When redeeming Gift Vouchers, failure to show for your appointment will result in your gift voucher becoming void.
  • Repeat late cancellations and no-shows will require credit card details for any service.

Elysium reserves the right to deduct up to 100 points from your account when you cancel your appointment with less than 24 hour’s notice or no show for your appointment.

If you are running late to your appointment, we ask that you call us at your earliest convenience. Arriving late may unfortunately reduce the time of your treatment.

Confirming your appointment

For your convenience, we either send you an sms confirmation or phone you 48 hours prior to your scheduled appointment time. You will be asked to reply YES to confirm or to call us to reschedule your appointment. If we do not hear from you, we will call or email you. If we still have not heard from you, your appointment time may be cancelled and given to another client on our waitlist. Our cancellation fee will apply.

Arriving to your appointment

To ensure you enjoy every moment of your treatment, please arrive 10-15 minutes prior to your scheduled appointment. This allows time for a leisurely check in and so you can prepare for your treatment. New clients will be asked to fill in a new client consultation form. 

Does your clinic run on time?

We value your time so it is our policy to run on time. It is recommended you arrive on time so that you can enjoy the full treatment you have been booked in for. If you arrive late, we will have to reduce your treatment time as a courtesy to the next client so they are not kept waiting. 

Payment

Cash, Eftpos, Visa and Mastercard are accepted. Amex, Diners and cheques are not accepted. To secure long treatment bookings or bookings in our peak times, credit card details may be required.

All prices are in Australian dollars and inclusive of GST. Prices are subject to change without notice.

Returns Policy

Products can be exchanged when accompanied by a receipt, are within 30 days of purchase, and are in perfect sale condition. Refunds will only be honoured on faulty products.

Gift Vouchers

Gift vouchers are available for all treatments, packages, dollar value and you can even purchase products with them. They may be purchased in-store, over the phone or online, with gift vouchers mailed to a nominated address. Gift vouchers are valid for 6 months from the date of purchase. They cannot be used to credit an account, are non-refundable, not redeemable for cash and not valid with any other offer.

Pre-Pay and Save 

Purchase any 5 treatments and receive your 6th for free! Courses have an expiry date.

Keeping the salon tranquil

As much as Elysium loves babies and children, our clients also come to us to have some well deserved time out. Whilst we will do everything possible to accommodate an appointment for you with your child, please understand that it can be disruptive to clients paying for an Elysium experience.

Out of consideration for other clients please ensure your mobile is switched off or on 'silent mode'.

How to find us

View larger map and get directions

Parking

A 2 hour council car park is located on Victoria Street, opposite Campbell Street. Unlimited parking can be found on Victoria Street or Campbell St. There is direct access to Bronte Rd through the car park, Elysium is only a 1 minute walk from the car park. Half hour unmetered parking is available on Bronte Road.

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